Australia wide shipping including all major cities:
Sydney Melbourne Perth Brisbane Adelaide Canberra Newcastle and the Gold Coast.
Estimated delivery time frames:
VIC, approximately 3 - 5 working days;
NSW, SA, ACT, approximately 4 - 8 working days;
QLD, NT, WA and TAS, approximately 7 - 10 working days.
Orders are generally shipped from our Melbourne distribution centre within 24-48 hours of receiving full payment.
Once your order is successfully dispatched, you will receive an email confirmation with your order including a tracking number & courier,
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process.
To provide the quickest delivery service, Sastosales works closely with
Fastway couriers and
Expected delivery duration:
Once your parcel has been posted, the following can be used as a general guide on how long delivery may take.
Australian orders: 2 to 8 business days
Items weighing 22 kg or less will be dispatched with Australia Post or Fastway.
A physical address(PO Box not accepted) is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
Items weighing 22 kg or more will be dispatched with Allied Express.
Allied Express will contact you prior to delivery via SMS or phone number. Consignment note and postcode of destination is required for tracking;
Allied express: Track your item (alliedexpress.com.au)
or call 13 13 73
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product has returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel at your local Post Office. If your item is delivered by Fastway or Allied Express, an arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some products. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
|WA||6740||PRINCE REGENT RIVER|
|NSW||2641,2717, 2831, 2898, 2899|
|QLD||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|